Returns & Exchanges

At DandiLu Designs, your satisfaction means everything to us! We take pride in the quality and craftsmanship of our products, and we want you to love what you receive.
Please review our return and exchange policies below:

Returns
Because most of our items are handmade to order — especially custom or personalized pieces — all sales are final. We do not accept returns for change of mind, incorrect personalization provided by the customer, or general dissatisfaction.

However, if there is an issue with your order (such as damage or a mistake on our end), please contact us within 7 days of delivery. We are happy to work with you to find a solution!

Exchanges
We do not offer traditional product exchanges at this time. If your item arrives damaged or defective, please email us at dandiludesigns@gmail.com with a description and photo of the issue, and we will gladly assist you with a replacement or alternative solution.

Custom Orders
Please note that custom and personalized orders are non-refundable and non-exchangeable unless they arrive damaged or with a mistake made by DandiLu Designs.
(Always double-check your personalization details when ordering!)

Order Cancellations
Because we often begin crafting your order shortly after it is placed, we are unable to guarantee cancellations. If you need to request a cancellation, please contact us within 24 hours of placing your order, and we’ll do our best to accommodate.

Damaged or Incorrect Orders
If your item arrives damaged, or if there’s a mistake on your order, please contact us within 7 days of receiving your package. Be sure to include:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

We’ll review your case and offer a replacement, store credit, or refund where appropriate.

Contact Us
For any questions or concerns about your order, please reach out to us at dandiludesigns@gmail.com — we're happy to help!

Thank you for supporting small business and handmade craftsmanship at DandiLu Designs!
We appreciate you more than you know.